Volkswagen chief executive Matthias Müller has apologized for cheating diesel car emissions tests on his first official US visit since the scandal broke in September.

“We know that we have let down customers, authorities, regulators and the general public here in America,” the head of the German carmaker said at a media reception on the eve of the Detroit auto show.

“We are – I am – truly sorry for that and I would like to apologize once again for what went wrong at Volkswagen,” he added, stressing that “our most important task in 2016 is to win back trust”.

“It’s not only our cars we have to fix. We have to repair our credibility, too.”

The Wolfsburg-based group admitted it installed software in around 11 million diesel cars of its VW, Audi, SEAT and Skoda brands worldwide that helped them evade emissions standards after US regulators discovered the problem.

The so-called defeat devices turn on pollution controls when the car is undergoing testing, and off when it is back on the road, allowing it to spew out harmful levels of nitrogen oxide.

The affair severely damaged Volkswagen’s reputation and spawned a host of investigations in several countries.

The US government sued the carmaker for installing defeat devices on nearly 600,000 of its VW, Audi and Porsche vehicles sold in America between 2009 and 2015.

The complaint alleges that Volkswagen not only intentionally violated clean-air regulations but also obstructed the investigation by concealing facts and providing misleading information, despite the company’s public pledges of cooperation.

Speaking to journalists after his speech, Müller insisted that “we are not a criminal brand or group”.

Volkswagen made “huge” technical mistakes, but had “no intention” to deceive the US public or regulators.

Civil penalties in the United States could run well above $20bn. Volkswagen also faces a costly recall, and at least 650 class-action lawsuits from disgruntled US customers.

When asked about the fines, Müller quipped that people “are overbidding each other every day” in their estimates.

“I am eager to see when the first one is writing about $100bn,” he told reporters, adding that “we have nothing to say about that”.

Mueller confirmed that he would meet Environmental Protection Agency (EPA) administrator Gina McCarthy on Wednesday in Washington.

“We will offer some solutions and we will see how the reaction will be,” he said.

“We have appropriate technical solutions. We will offer the solutions in very short time.”

Mueller did not want to get into the details of the package, but when asked by AFP about a possible buyback of more than 100,000 affected vehicles in the United States, he said: “That is part of the solution we want to discuss with Mrs McCarthy.”

German newspaper Bild am Sonntag reported on Sunday that VW engineers have come up with a technical solution for some 430,000 affected diesel cars. The vehicles would be refitted with a new catalytic converter to meet US emission standards.

Müller also said Volkswagen plans to make an additional $900 million investment in the United States to build a new mid-size SUV.

The investment at VW’s Chattanooga plant will create approximately 2,000 jobs, Mueller said.