Massachusetts consumers told us that’s what has them so frustrated over the recall of some Samsung washing machines. They are left without the working appliance and they claim they company is not giving them good options.

As complaints to “Ben Has Your Back” keep coming in, we are seeing some results for consumers.

“There’s a right way to do business, and this isn’t it,” said Fran Veale, of Canton.

Veale said he has tried repeatedly to get his Samsung washing machine fixed.

“I was scheduled three separate times for repairs and no one ever showed up. No one called to cancel,” said Veale. “I was out the day of work. It was really frustrating.”

Veale’s washer is one of the models recalled by Samsung late in 2016 because on high spin, they could come apart, explode and cause injury.

“We wanted to take care of it quickly because everything we read from Samsung and in the news said it was a dangerous situation with these washers,” said Veale.

Samsung is offering customers a repair or a refund, but Veale doesn’t feel the refund is fair, especially considering his washer is just over two years old.

“The washer itself was about $650,” Veale told WCVB’s Ben Simmoneau.

But Veale said the refund offered was only around $300.

“Ben Has Your Back” heard the same story in January from Michael Farnola, of Andover.

He decided against the repair because Samsung would only warranty it for one year. Samsung initially offered him a $345 refund, but the washer cost him $600.

“It’s a type of corporate extortion, A lot of people are very frustrated by this situation,” said William Federman.

Federman is an attorney in Oklahoma City who is now filing class-action lawsuits on behalf of Samsung washing machine owners in several states, including Massachusetts.

“If you’re hearing the same complaint from multiple people across the country, there’s a significant problem,” said Federman. “They’ve known about this problem since at least 2013 — if not 2011. This is not a news flash to Samsung. The news flash is we have consumers who aren’t going to put up with this type of abuse anymore.”

After WCVB’s first story aired last month, Samsung offered Farnola a full refund.

The day after we contacted the company about Veale’s complaint, he was offered the same thing.

Federman said a full refund should be offered to everyone.

“It needs to be the full money back or a new machine that does not suffer from this problem. Plus they need to compensate the consumer for their out of pocket loss,” said Federman.

“I think they’ve had a lot of opportunities to make this right, with a lot of people, and it seems like they’re not,” said Veale.

“Our priority is to reduce any safety risks in the home and provide safe choices to consumers impacted by the recall,” a Samsung spokesperson told WCVB.

“In coordination with the U.S. Consumer Product Safety Commission, we are offering consumers a choice between a free in-home repair for those that want to keep their current washer and a pro-rated rebate for those that prefer a new machine. We are listening to and learning from every consumer’s experience in order to constantly improve our processes.”

Samsung said that it has successfully completed hundreds of thousands of in-home repairs to date and on average, a consumer who opts for in-home service is serviced within seven business days.

Consumers who are unhappy with the recall and response can contact Samsung at 1-866-264-5636.

Here’s an article providing background on the original issue: Loaded Laundry: Samsung Washing Machines Exploding

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