–Editor’s note: This story was updated on March 19 to reflect new information obtained by Global News

Marlene Berman was one of the hundreds of motorists stranded on Highway 13 on Wednesday morning.

“It was like a catastrophe movie where everybody was just stopped, lights off, motors off,” Berman said.

But in this movie, emergency services didn’t save the day.

“At one point we decided we’re gonna call 911 which they sent us to the SQ,” Berman said. “First contact with the SQ, they hang up on us and the second contact, they, the SQ, they basically told us, ‘We’ll get to you when we get to you.’”

For Berman, that was not good enough, and now she is seeking financial compensation for her trouble.

Berman is the main complainant in a class action lawsuit against the City of Montreal and the Province of Quebec.

At least 300 vehicles were stranded, which reportedly affected more than 500 people.

Mike Burstall, owner of Burstall Conrad Towing who was responsible for carting vehicles off highways said it was one trucker who started the whole mess.

According to Burstall, the company received a phone call from the SQ to tow the trucks between 6 and 6:30 p.m. on Tuesday. He said when his employee reached the scene in about 90 minutes, he found three stalled rigs.

Two of the three tractor trailers agreed to be pulled, but a third refused.

“[The driver] said, ‘Don’t touch my truck,’” Burstall said. “I’m waiting for snow plows to come here because I can get out on my own.”

The tow truck operator ended up calling the SQ to solve the conflict. However, the provincial police couldn’t reach them.

Burstall claims the SQ officer on duty improvised.

“[The officer] goes, ‘You give that guy my cellphone number and tell him to call me. I’ll tell him on the phone,” Burstall said.

However, the effort failed and the driver refused to move.

Since Wednesday morning, the SQ has relieved the officer in charge of duties, and the provincial government has launched an inquiry.