Disney Disaster: Family Files Lawsuit Against Grand Californian Hotel and Spa

Photo taken from Grand Californian Hotel and Spa Villa, Disney Vacation Club

LOS ALAMITOS, CA — Disney’s Grand Californian Hotel and Spa is facing a lawsuit from a Northern California family after bedbugs at the acclaimed hotel allegedly ruined their 2014 vacation.

According to a lawsuit filed by the family in Los Angeles Superior Court, they were bitten by bed bugs during their stay at Disney’s Grand Californian Hotel and Spa.

Joseph and Danielle Jones filed on behalf of themselves and their three daughters, alleging battery, negligence, fraudulent concealment, nuisance and both intentional and negligent infliction of emotional distress.

The family seeks unspecified damages from the “happiest place on earth.”

According to the complaint, the hotel already had a history of bed bugs when the Joneses drove more than 350 miles from their San Leandro home to Anaheim to give their three daughters, then ages 4, 9 and 16, “a magical Disney summer” with a trip to the theme park in August 2014.

Instead of being able to enjoy the visit, problems began when the Jones’ 9-year-old daughter started complaining about itchy, painful bites on her face, according to the lawsuit.

“By the next day, the entire Jones family had insect bites on their bodies,” the suit alleges.

The Joneses told the staff at the front desk about the bites, but employees there referred the family to the hotel’s housekeeping department, the suit states.

“The housekeeping manager suggested the family’s bites were probably mosquito bites, dismissing their concerns that they could have been bed bugs,” the suit states.

The condition of each family member worsened, and doctors at an Oakland hospital confirmed that the bites indeed came from bed bugs, the suit states.

After returning home, the Jones family “threw out all the clothing and luggage that was exposed to the bed bugs at Disney’s Grand,” the suit states.

The Joneses have suffered physical injuries as well as emotional distress, and their youngest daughter has permanent scarring, according to the complaint.

In 2013, Grand Californian guests posted two separate website reports of being bitten by bed bugs while staying at the hotel, the suit states.

Disney has not yet been reached for comment.

Source: patch.com patch.com

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