Customers

Bose Headphones Spy on Listeners: Lawsuit

Bose Corp spies on its wireless headphone customers by using an app that tracks the music, podcasts and other audio they listen to, and violates their privacy rights by selling the information without permission, a lawsuit charged. The complaint filed on Tuesday by Kyle Zak in federal court in Chicago seeks an injunction to stop Bose’s “wholesale disregard” for the privacy of customers who …


Lawsuit: Wells Fargo Banker Fired for Not Scamming Customers

A New Jersey woman has sued Wells Fargo Bank, saying she was fired for refusing to participate in a scheme to manipulate accounts and sell products that weren’t in customers’ best interest. Melinda Bini filed a lawsuit in state court in New Jersey on April 5 against the bank and three supervisors from the branch she worked at in Highland Park, NJ.com reported. In the lawsuit, Bini accused her superiors of running …


Verizon FiOS Customers Say They Were Tricked Into Paying for Unnecessary Set-Top Boxes

If you’ve got Verizon FiOS and you’re paying fees each month for multiple cable boxes, you may be wasting a lot of money. The pay-TV provider has an app that will give you live access to FiOS on your TV through a number of devices that are less expensive than a leased set-top box. Is it deceptive for Verizon to let its customers continue paying for leased boxes without advising them of cheaper …


LuLaRoe Faces Lawsuits Over Quality Concerns, Business Practices

In early April 2017, LuLaRoe (a women’s leisurewear brand popular on social media) made headlines for a growing number of consumer complaints, including a lawsuit brought by disgruntled customers of the brand. Good Housekeeping reported that complaints about LuLaRoe appeared to reach a tipping point in March 2017. That month, two LulaRoe customers initiated a class action lawsuit against the …


Dunkin’ Donuts Reportedly Settles Fake Butter Class-Action Lawsuit

A Massachusetts man who filed a class-action lawsuit against Dunkin’ Donuts over fake butter has reportedly reached a settlement that could mean free buttered baked goods for 1,400 customers, according to a report. Jan Polanik, the lead plaintiff in the class-action, may receive $500, according to the New York Post. Polanik sued several of the chain’s franchises, saying he got the fake stuff …


New Twist in Water Billing Mess: Class Action Lawsuit

Buy Photo A water meter in Shreveport. (Photo: Henrietta Wildsmith/The Times)Buy Photo 31 CONNECTTWEET1 LINKEDINCOMMENTEMAILMORE A class action suit filed Wednesday against the City of Shreveport alleges the city has overcharged a “significant number” of water and sewer customers for at least a decade. Among requests in the suit is that the First Judicial District court prohibit the city from …


A Rare Class-Action Victory Over Wells Fargo’s Fake Accounts Proves Binding Arbitration Sucks

Wells Fargo got caught ripping off millions of customers by setting up fake accounts in their names, then billing them for “services” related to those accounts, sometimes tanking their credit-ratings, costing them jobs, even their houses — but the company says you’re not allowed to sue them because their employees fraudulently signed your name to a “binding arbitration” agreement that forces …


‘$1 Buy’ Rent Deals Spark Class Action

Struggling Wagga Wagga mother of five Casey Simpson paid Radio Rentals $3320 for a used bed worth $480 and she still doesn’t own it. Ms Simpson, who is leading a $50 million class action launched by Maurice Blackburn lawyers against Radio Rentals on Wednesday, claims its “Rent, Try, $1 Buy” contract misled her. She says instead of letting her buy the used …


Wells Fargo Agrees to $110m Class Action Settlement After Fake Account Fallout

In a deal announced on Tuesday, the San Francisco-based lender has agreed to pay out $110m to settle numerous class-action lawsuits across the United States. The lawsuits stem from revelations last year that Wells Fargo employees had opened up to 2 million unauthorised deposit and credit accounts in customers’ names in order to boost their own pay and, as alleged by some, fee income …


Tech-Heavy Food Chain Eatsa Slapped With Federal Lawsuit

A San Francisco-based food company proud of its tech-savvy features was recently slapped with a federal class action lawsuit for failing to provide adequate services to customers with visual impairments, according to a report. Eatsa, which features an automated, human-free system that allows customers to select their quinoa dish of choice on their smartphones or in-store iPads before delivering …