Customers

Microsoft’s Lawsuit Against Secret Searches Can Proceed

A federal judge declined to dismiss a lawsuit filed by Microsoft that claims a law that prohibits technology companies from telling customers when the government demands their electronic data is unconstitutional. In ruling against the government’s motion to dismiss, U.S. District Judge James Robart agreed with Microsoft’s argument that the law violates the company’s First …


How Time Warner Cable Broke Its Promise and Kept Your High-Speed Internet Slow

The company formerly known as Time Warner Cable — now known as Spectrum after a merger between Charter Communications and Time Warner Cable — is being sued by New York attorney general Eric Schneiderman for allegedly lying to customers, since at least 2012, about their internet services. “The allegations in [this] lawsuit confirm what millions of New Yorkers have long suspected — Spectrum-Time …


Are You Being Ripped Off on Internet Speeds? Lawsuit Says Yes

The fine print of Charter Communications’ high-speed Internet service says a “small percent of customers will receive lower than advertised speeds.” One attorney general says the problem is actually widespread — “a consistent story of bad performance and a long-term business plan built on deceit.” New York Atty. Gen. Eric Schneiderman is suing Charter over allegedly false claims of fast …



TrueVisions May Face Class-Action Lawsuit

While regulators continue to press TrueVisions to improve compensation to subscribers after cancelling six popular pay-TV channels, some customers have taken to an online “crowd-suing” platform in hopes of pursuing a class-action lawsuit. As of 5pm Saturday, more than 1,000 people had signed up to initiate the …


Uber Lawsuit Alleges Employees Tracked Celebrities, Ex-Lovers

A former Uber employee is suing the ride-sharing company saying it allowed unauthorized access to private information of it’s 40 million customers. This access allowed Uber employees to track customers’ trips without their knowledge. Those customers included high-profile politicians, celebrities, ex-spouses and former boyfriends/girlfriends.


Ashley Madison Agrees to $1.7 Million Settlement

The cheater dating website Ashley Madison, which got hacked and exposed the secret lives of millions of Americans, has agreed to a $1.7 million settlement with several U.S. states and the federal government. The settlement, announced Wednesday by New York State Attorney General Eric Schneiderman, is a scathing admission of fraudulent business practices. Government investigators in New York …


ComEd, Nicor Improperly Adding Interest, Fees to Medical Hardship Repayment Plans

A new class action lawsuit has charged two of the Chicago area’s largest utility companies with improperly adding finance charges and late fees to so-called “medical payment arrangements” – or special electric and natural gas bill repayment plans required by the state, should utility customers suffer significant health problems interfering with their ability to pay their bills on time. On Dec. …


‘Smart Sex Toys’ Company to Settle Lawsuit Over Gathering Customer’s Data

The settlement , filed recently in an Illinois federal court, says Standard Innovation, maker of We-Vibe sex toys, has “agreed to terms” regarding the anonymous plaintiff’s claims “on behalf of herself and a putative settlement class.” The suit , filed in September by a Chicago-area woman, alleged that the We-Vibe vibrator app for iOS and Android had collected information without consent on …


Wells Fargo Already Playing Its ‘Get Out of Jail Free’ Card to Avoid Lawsuits Over Fake Accounts

Wells Fargo is facing multiple lawsuits from customers and employees over the long-running fake account fiasco that saw more than two million bogus, unauthorized accounts being opened in customers’ names. Even though lawmakers and consumer advocates have repeatedly asked the bank to not sidestep its liability by using an often-ignored clause in its customer agreement, lawyers for Wells Fargo …